Claims
News Analysis
Insurance sector in race against time to tackle rising storm challenges
Delegates attending a recent Insurance Times and ICEYE roundtable explained that the increased frequency of storms was stretching the industry’s resources to the limit
News Analysis
Briefing: If claims is the shop window, I’m not buying
Industry must improve its communication with customers to mitigate flood of FOS complaints
News
Video: Navigating Excellence Webinar – Diving Deep into the 2024 Commercial Lines Ratings
Following the release of Insurance Times’ 2024 Five Star Rating Report: Commercial and Personal Lines, deputy editor Yiannis Kotoulas sat down with an expert panel to discuss what factors make for excellent broker service
News
More UK claims handlers ‘increasingly frustrated’ by delays and communication
’Handlers are becoming increasingly frustrated by challenges around delays and customer communication,’ says chief executive
News
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories from this week
News
Motor premiums ‘may be turning a corner’ as prices drop
’The latest pricing data suggests the relentless rise in prices may finally be turning a corner,’ says head
News Analysis
In Focus: How can parametric insurance policies improve processes for climate-related claims?
Insurance Times asks industry experts what impact parametric policies can have on climate-based claims processes
News
Weather-related home insurance claims reach record high
’Insurers continue to be there for affected homeowners, with payouts hitting record levels,’ says policy adviser
News
Luton Airport reveals insurer progress on removing vehicles from destroyed car park
’The dismantling of the car park has been a precise and painstaking process,’ says chief executive
News
Backchat: April 2024
A Formula One debut, a female insurtech chief executive gets recognition, claims inspired poets and insurtech partnerships – what has the insurance industry been up to of late? You heard it here first…
News
Insurers paying out £1.13m every hour in motor claims
’Significant and sustained cost pressures faced by insurers, such as a 31% rise in repair costs over the last year, have impacted on the cost of cover,’ says manager
IT Interview
Q&A: Investing in talent key to maintaining ‘speed and agility’ in claim surge responses
Glyn Brookes-Humphrey, director of operations for the North at Woodgate and Clark, discusses how the industry can better prepare for claim surges
News
Backchat: Bard of Salford pens peculiar claims inspired poetry
’Insurance may seem like a mundane realm, but as the poems show, it’s a rich tapestry of human chaos, from tragedy to comedy and beyond,’ says poet
News
Spotlite launches new claims support for entertainment sector
’Our broker and insurer relationships can now benefit from EL/PL expertise that would previously be outside of our remit,’ says head
News
FOS makes insurance prediction as more complaints expected in 24/25
’In the year ahead, it’s likely that our service will see increasing levels of complaints,’ says chief executive
News
Consumer trust declines following surge in insurance premiums
’The sharp rise in insurance prices is inevitably taking its toll on levels of customer trust in the sector,’ says managing director
News
FCA identifies ‘areas for improvement’ in insurers’ valuation of vehicles
The findings of the regulator’s multi-firm review have identified some failings in motor total loss claims
News
ABI ‘disappointed’ by Supreme Court ruling and warns of increased cost pressures
’The outcome risks undermining the intention of the whiplash reforms,’ says association
News
Revealed: Insurance Times Claims Excellence Awards finalists 2024
The awards are designed to recognise the best and brightest in the UK insurance claims sector
News
Supreme Court unanimously rejects insurers’ mixed injury appeal
People with mixed injury claims can claim full common law compensation for their non-whiplash injuries at the same time as the statutory tariff payment for whiplash, the court has ruled
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