Analysis

How is the industry faring six months on from Consumer Duty implementation?

By 2024-01-29T08:00:00

financial regulation consumer duty

Half a year on from the landmark regulation coming into force, Insurance DataLab takes a look at its impacts on the sector

It has been six months since Consumer Duty came into effect, but what impact have the new regulations had on the industry? And are consumers getting the better outcomes the FCA hoped the new rules would deliver?

Sadly, the latest research from Insurance DataLab points towards a slight decline in customer experience over the last year.

Read more… 

Explore more regulation-related content here or discover other news analysis stories here

You need to register to continue reading the rest of this article and more for free.
(If you’re already registered, please sign in here.)

Register now

We’re glad you’ve chosen Insurance Times as your source for industry news and hope you’ve been enjoying reading articles from our award-winning team of journalists.

Gain access to more of our exclusive, breaking stories, interviews and news analysis as it happens. Registering is quick, easy, free, and will also have the additional benefits:

  • Top level access to our Five Star service ratings across our annual Personal Lines, Commercial Lines, eTrading and MGA reports.
  • A choice of daily and weekly email newsletters that suit you, to keep informed of news across the industry directly to your inbox.

Register now to continue reading more for free

As a subscriber you will benefit from unlimited access to our news and news analysis, magazine editions, special supplements, exclusive research reports and full access to the Five Star service rating microsites - view subscription options.