Claims
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News AnalysisInsurance sector in race against time to tackle rising storm challenges
Delegates attending a recent Insurance Times and ICEYE roundtable explained that the increased frequency of storms was stretching the industry’s resources to the limit
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News AnalysisBriefing: If claims is the shop window, I’m not buying
Industry must improve its communication with customers to mitigate flood of FOS complaints
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NewsVideo: Navigating Excellence Webinar – Diving Deep into the 2024 Commercial Lines Ratings
Following the release of Insurance Times’ 2024 Five Star Rating Report: Commercial and Personal Lines, deputy editor Yiannis Kotoulas sat down with an expert panel to discuss what factors make for excellent broker service
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NewsMore UK claims handlers ‘increasingly frustrated’ by delays and communication
’Handlers are becoming increasingly frustrated by challenges around delays and customer communication,’ says chief executive
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories from this week
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NewsMotor premiums ‘may be turning a corner’ as prices drop
’The latest pricing data suggests the relentless rise in prices may finally be turning a corner,’ says head
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News AnalysisIn Focus: How can parametric insurance policies improve processes for climate-related claims?
Insurance Times asks industry experts what impact parametric policies can have on climate-based claims processes
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NewsWeather-related home insurance claims reach record high
’Insurers continue to be there for affected homeowners, with payouts hitting record levels,’ says policy adviser
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NewsLuton Airport reveals insurer progress on removing vehicles from destroyed car park
’The dismantling of the car park has been a precise and painstaking process,’ says chief executive
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NewsBackchat: April 2024
A Formula One debut, a female insurtech chief executive gets recognition, claims inspired poets and insurtech partnerships – what has the insurance industry been up to of late? You heard it here first…
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NewsInsurers paying out £1.13m every hour in motor claims
’Significant and sustained cost pressures faced by insurers, such as a 31% rise in repair costs over the last year, have impacted on the cost of cover,’ says manager
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IT InterviewQ&A: Investing in talent key to maintaining ‘speed and agility’ in claim surge responses
Glyn Brookes-Humphrey, director of operations for the North at Woodgate and Clark, discusses how the industry can better prepare for claim surges
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NewsBackchat: Bard of Salford pens peculiar claims inspired poetry
’Insurance may seem like a mundane realm, but as the poems show, it’s a rich tapestry of human chaos, from tragedy to comedy and beyond,’ says poet
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NewsSpotlite launches new claims support for entertainment sector
’Our broker and insurer relationships can now benefit from EL/PL expertise that would previously be outside of our remit,’ says head
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NewsFOS makes insurance prediction as more complaints expected in 24/25
’In the year ahead, it’s likely that our service will see increasing levels of complaints,’ says chief executive
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NewsConsumer trust declines following surge in insurance premiums
’The sharp rise in insurance prices is inevitably taking its toll on levels of customer trust in the sector,’ says managing director
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NewsFCA identifies ‘areas for improvement’ in insurers’ valuation of vehicles
The findings of the regulator’s multi-firm review have identified some failings in motor total loss claims
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NewsABI ‘disappointed’ by Supreme Court ruling and warns of increased cost pressures
’The outcome risks undermining the intention of the whiplash reforms,’ says association
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NewsRevealed: Insurance Times Claims Excellence Awards finalists 2024
The awards are designed to recognise the best and brightest in the UK insurance claims sector
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NewsSupreme Court unanimously rejects insurers’ mixed injury appeal
People with mixed injury claims can claim full common law compensation for their non-whiplash injuries at the same time as the statutory tariff payment for whiplash, the court has ruled
