Analysis

The most complained about products in UKGI

By 2023-11-10T10:30:00

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Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers

There have been more than 200,000 general insurance complaints referred to the Financial Ombudsman Service (FOS) over the last five years, with the number of quarterly referrals rising by almost 25% over that period.

Motor insurance continued to be the most complained about business line in UKGI, according to the latest figures from the Financial Ombudsman Service (FOS).

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