Analysis

Briefing: Insurer service concerns continue to rage

By 2023-10-26T07:00:00

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The overall picture of insurer service concerns is one of exhausted staff at both ends of the chain, missed deadlines and a distinct lack of autonomy and empowerment

It would be remiss of me not to start this month’s column by mentioning the commission-focused comments made by FCA executive director for consumers and competition Sheldon Mills following my article last month.

Whilst I am not suggesting that his comments were a response to my piece, it is interesting to see his comments address many of the fears I set out.

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