Analysis

Opinion: Insurer service ‘disconnect’ for brokers still impacted by post-pandemic work models

By 2023-03-13T09:57:00

disconnect, divergence

Simplification, consistency and delivering on promises must become a priority if insurers are to improve service levels for brokers, writes editor Katie Scott

Brokers continue to hound insurers about subpar service levels if the chatter at this month’s Accelerate conference (2 March 2023) – hosted by The Ardonagh Group’s Bravo Networks – is anything to go by.

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