Analysis

Insurers make brokers’ ‘life hell’ when dealing with professional indemnity claims

By 2023-01-20T12:41:00

angry phonecall

Improving broker and insurer relationships in the PI market include ‘getting back to the basics’ and investing in internal claims teams, rather than insurers ‘just hiding behind the broker’

Insurers’ “poor” service when dealing with professional indemnity (PI) claims is causing brokers to quit their jobs due to not being able to “cope with the impact” of lacklustre and untimely communication, according to Ross Dingwall, managing partner for Scotland and the north at broker Partners&.

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