News

FOS annual data reveals spike in insurance complaints

By 2021-05-26T12:02:00

Financial Results

The FOS believes that rather than relying on systems and processes, more personalised communications is the best way to tackle customer issues

The Financial Ombudsman Service (FOS) has recorded a 36% increase in complaints about insurance between April 2020 and March 2021, as published in its annual complaints data yesterday.

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