Insurer Interviews – Page 5
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IT InterviewQ&A: Reducing referral rates in digital journey is key – RSA
Insurance Times’s head of research Savan Shah speaks to Lucianne Bowers, UK SME strategy and implementation director at RSA, about the firm’s latest developments on its etrading platform
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IT InterviewColm Holmes: Allianz is ‘always looking to do more with brokers’
Following the publication of its 2021 year-end financial results, the insurer plans to ‘increase investment in broker relationships’, according to new chief executive
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IT InterviewQ&A: Etrading evolution will hit over next five years - Covéa Insurance
Insurance Times speaks to Ian Newman, head of SME strategy and development at Covéa Insurance, about the firm’s latest developments on its etrading platform, Covéa Insurance Online
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IT InterviewChubb UK commits to offering brokers ‘stability’ following five star personal lines recognition
Flourishing in the HNW market means creating ‘a marriage of the right wordings, expertise, service delivery’ and finding ‘coverage to support clients’, says insurer’s head of personal risk services
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IT InterviewA ‘strong focus on relationships’ sees Covea retain five star recognition in personal lines report
‘Outside the box’ underwriting has helped the insurer maintain its five star streak with personal lines brokers, according to its director of intermediated distribution
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IT InterviewZurich plans to ‘work hard to keep ahead of competitors’ following five star report success
The insurer’s head of personal lines emphasises that Zurich has an ‘appetite to grow’ in 2022, alongside demonstrating a focus on claims and sustainability
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IT InterviewPeter Giger: Tackling the climate change crisis calls for another industrial revolution
Zurich’s group chief risk officer argues that the ‘status quo cannot last’ to combat the climate change crisis successfully
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IT InterviewProperty claims inflation and digital support tools will continue to impact claims sector in 2022
Tackling property resilience following flooding presents ‘a lot of opportunity’ for insurance industry this year, while digital tools target ‘hyper-convenience’, notes Zurich’s UK chief claims officer
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IT InterviewQ&A: Insurance staffer seeks to clamp down on harmful suicide content
Founder and director of R;pple Alice Hendy tells Insurance Times head of research Savan Shah how her brother’s suicide gave rise to her business
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IT InterviewDavid Nichols: Motor claims trends to watch in 2022
Insurance Times catches up with Zurich’s UK chief claims officer to find out what motor claims trends should be on the industry’s radar this year
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IT InterviewQ&A: People and sustainability focus key drivers for Markel's five star successes
Markel UK’s sales and marketing director Nic Brown speaks to Insurance Times about the insurer’s recent star ratings from brokers, explaining what has contributed to the business’ successful relationships to date
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IT InterviewQ&A: Allianz fully or part settled 93% of its Covid-linked claims where policy wordings provide cover
As Insurance Times conducts this year’s Broker Service Survey, Nick Hobbs, chief regions and distribution officer at Allianz UK, explains why claims are at the core of the insurer’s proposition and how the business is looking to reforge its relationships with brokers
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IT InterviewQ&A: Insurer Ageas says its ‘role is to enable brokers to grow their potential’
Ageas’ director of distribution Russell White explains how the insurer strives to ’continuously improve communication with customers’
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IT InterviewQ&A: Markel UK believes policy terms and conditions are not a ‘second chance to decline’ claims
Markel UK’s sales and marketing director Nic Brown explains how the insurer strives to use ’dynamic wordings’ to improve policy clarity for brokers and end customers because ’maintaining clear and precise communications and documentation is a focus for Markel’
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IT InterviewIncoming Hiscox chief exec plans to build on broker relationships and boost digitisation
The current CFO says no ’radical changes’ are on the agenda for 2022, but digitisation will impact how the insurer executes its overarching strategy next year
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IT Interview‘Trust is at the heart’ of Covéa Insurance’s five star service success
As the surveys for the 2021/22 Insurance Times five star rating reports were launched last month, Covéa Insurance explains what has kept the underwriter in the number one spot for both commercial and personal lines for the past three years
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IT InterviewPartnering with startup insurtechs means ‘judging it on value’ and not a book by its cover – Covéa Insurance
Cloud-based microservices technology, compared to traditional monolithic systems, offers flexibility, says chief technology and information officer
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IT InterviewBrokers ‘play a massive part’ in HNW as clients ‘cannot get advice and knowledge with technology’
Ecclesiastical’s art and private client business director says underinsurance is still ‘prevalent’, so empowering broker partners to have informed conversations with clients is paramount
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IT Interview‘There are definitely issues’ with getting claimants to use the OIC portal – Axa
The fluctuating coronavirus landscape has created an ‘artificial environment’, making long-term motor claims trends difficult to pinpoint, says UK retail boss
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IT InterviewGareth Hemming: Aviva keen to be ‘very present’ as lockdown lifts
The insurer’s chief distribution officer outlines his plans, including supporting banks with data and growing business within the regional market
