Personall Lines – Page 8
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NewsMotor insurance complaints continue to rise despite FOS warning
’What’s clear is that whatever the perceived issue, firms need to ensure they are treating customers with transparency and fairness,’ says chief executive
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News AnalysisIn Focus: How are insurers balancing the use of technology with the human element in fraud prevention?
Insurance Times asks industry experts how insurers are using advanced technologies and human experts to combat fraud
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NewsHowden Driving Data appointed by broker to provide telematics solutions
’The collaboration with such a well-known and innovative brand is highly valued by Howden Driving Data,’ says managing director
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NewsHiscox to use AI for underwriting in London market first
’There are areas of the business where automation can support better, faster results for our brokers,’ says chief executive
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NewsZurich UK to experiment with AI in new ‘customer copilot’ initiative
’If Zurich gets this right, it is a mutual gain for our customers and Zurich’s distribution channels,’ says head of UK commercial insurance
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IT Awards 2023Insurance Times Awards 2023: LV= puts ‘customers at the heart of what we do’
Serge Raffard, personal lines managing director at LV=, talks about why the business was nominated for Personal Lines Insurer of the Year
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IT Awards 2023Insurance Times Awards 2023: Ageas’ data science centre has ‘future-proofed’ the business
Ant Middle, chief executive at Ageas, discusses why the insurer deserves to win Personal Lines Insurer of the Year
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NewsDirect Commercial Limited urges brokers to prioritise early reporting amidst soaring commercial motor claims costs
’The results from the Direct Commercial Broker Barometer highlight a new, pressing need for brokers’ support,’ says claims director
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NewsNew carbon offsetting-focused motor broker launches in UK market
‘Customers need to be confident the policies they buy are actually helping the environment so they can make an informed decision,’ says chief executive
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NewsBroker CEO Forum 2023: ‘Differentiated’ broking M&A market puts greater emphasis on pre-deal prep
Consultant panellists agreed that commercial and specialty businesses currently form the basis of the UK’s broking M&A action
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IT InterviewInsurance Times Advent Calendar: Donna Scully
For the second day of advent, Carpenters Group director Donna Scully highlights that Christmas is all about giving
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NewsEcclesiastical continues schemes expansion with new broker deal
’We want to build on our schemes proposition,’ says schemes and facilities director
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NewsInsurers warned as only one in three subsidence claims found to be genuine
’The insurance market needs to radically rethink how it approaches this complex area of claims and fast,’ says head of subsidence
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NewsMotor insurance payouts reach record high in Q3 2023
’These figures highlight how motor insurers deliver when motorists need them the most,’ says director of general insurance policy
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NewsBspoke Group expands policy book with personal lines acquisitions
’It was always our intention to combine organic growth with acquisitions where they have a clear strategic fit,’ says chief executive
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NewsCurrent investment in UK flood defences not enough to combat climate-related losses
Chief executive warns continuous investment in flood defences alone is ‘not sufficient’ to mitigate the foreseen losses
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NewsHow is connected car technology reshaping premiums based on individual driver behaviour?
’As technology advances with connected cars, the accuracy of the personalisation for car insurance premiums will only improve,’ says head of retail specialty trading
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NewsAllianz Partners issues statement about contract dispute with Revolut
’Since 15 June, we no longer provide travel insurance to Revolut customers,’ says spokesperson
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NewsDLG-owned Darwin hits customer milestone by ‘doing motor differently’
’What we are doing in insurance is a long-term play, which means slow and steady,’ says founder
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NewsJohn Lewis issues update after EV cover paused
The department store’s lending arm said it had halted offering new policies as well as renewals for EVs earlier this year
