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Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers

2023-11-29T11:13:00

Customer trust

Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.

Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.

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