Analysis

Broker CEO Forum 2023: Brokers ‘just want a quick, smart response’ from insurers

By 2023-11-24T14:20:00

Service quality advice

Insurer leaders discuss how they are looking to improve service for brokers

Brokers’ concerns around service from their insurer partners are simple – they “just want a response” from insurers “without having to navigate through the corridors of a big internal system”. 

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