Analysis

AI tipped as ‘next growth area’ despite lack of broker investment

By 2024-01-15T08:00:00

AI investment robot hand broker

Cost was listed at the ’biggest barrier’ for brokers in terms of technology adoption says senior director in customer experience

Technology has the capability to overhaul claims processing, speed up submissions, provide real time risk and underwriting information as well as share data more easily – but many brokers according to the latest exclusive research published by Insurance Times and Applied Systems revealed that many “have no plans to do so”.

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