Interviews

James Webster: Claims service ever more vital in the face of current challenges

By Jon Guy 2023-05-24T12:46:00

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While challenges persist the claims market ‘seems to have settled down’, says head of specialty claims

The claims market is facing a range of challenges, but the claims process itself remains the most important part of the insurance transaction.

James Webster, head of specialty claims at Hiscox, says that while the claims sector is stabilising after a difficult 2020-2021, brokers have a role to play in this process.

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