Analysis

How can the insurance sector improve its faltering reputation?

By David Blackman 2023-05-09T10:01:00

harmed reputation

The reputation of the industry is under a greater “spotlight” thanks to the internet-fuelled 24-hour news cycle, but can the sector turn this on its head to instead promote its achievements?

Insurance is used to controversy, but the last few years have proved particularly torrid for its reputation.

After two years of relentless headlines over failures to pay on business interruption claims during the Covid pandemic, the latest hammer blow for the industry was this month’s crackdown by levelling up secretary of state Michael Gove on the sky high commissions brokers have received for arranging insurance for apartment blocks.

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