Analysis

Artificial intelligence chatbots: Friend or foe?

By Trevor Hemsley 2023-04-11T09:54:00

artificial intelligence (3)

The rise of chatbots will have ‘an enormous impact on insurance on so many fronts’, but insurers will have to get to grips with the ‘risks and ethical considerations’

Breaking news at the time of writing is that American artificial intelligence (AI) company OpenAI has released Generative Pre-trained Transformer 4 – more commonly known as GPT-4 (14 March 2023).

The launch of this latest multimodal large language tool further increases the AI opportunities and risks facing the insurance industry.

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Explore more news analysis here, or read artificial intelligence-related content here.

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