Interviews

Bronek Masojada: ‘Getting the basics right’ is how industry will boost reputation post-BI test case

By 2021-08-05T14:00:00

reputation (5)

Paying outstanding BI claims remains one of the chief exec’s ‘personal priorities’ this year, however chairman adds that ‘appropriate pandemic exclusion terms’ are now in place for Hiscox’s BI book

To boost the insurance industry’s reputation following the FCA’s business interruption (BI) insurance test case, insurers have to get “the basics right” and focus on “service, digital interaction and clarity”, said Bronek Masojada, chief executive of Hiscox.

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